Returns & Cancellations
In the very rare case that something goes wrong, we have written terms and conditions to help protect both buyers and sellers.
Summary
- Free cancellations before item despatch.
- Full refunds for damaged or inaccurate listings.
- Customers have a 14-day window upon receiving goods to request a return.
Returns
The customer has a 14-day window upon receiving goods to
request a return. The customer is responsible for organising shipping back to
the vendor and for paying for any shipping costs. Once the return request has
been accepted and the item is returned to the vendor in its original condition,
the vendor will provide a refund. If the item is damaged or not in its original
condition, the vendor may choose to not process the refund. The item will be
inspected upon return.
As is the case with cancellations, the right to return does
not apply to the following non-refundable items; commission pieces or
made-to-order items. We urge customers to check listing details before making a
purchase which is why Upcite is unable to offer returns for “inaccurate
listings” whereby the customer later discovers that the piece no longer meets
their requirements. If in any doubt, you can reach out to the vendor by
pressing “contact seller” on product pages.
To initiate a return, please contact Upcite@outlook.com
If a return were to take place, the shipping costs endured
in shipping the item to the customer (I.E from the vendor to the customer), are
non-refundable. Please be aware that all items sold on Upcite are second hand
furniture. Therefore, it is likely that items include “wear & tear” marks –
this is not a valid refund request.
As under the Consumer Rights Act 2015, consumers may choose
to return items if faulty, misleading, or damaged in transport.
In the event of a damaged item in transport, the customer
must inform Upcite and the vendor as well as providing photographic evidence.
Alternatively, the customer could reject the item on arrival.
The seller is responsible for any additional return’s
charges or repairs.
If Upcite helped to arrange a shipping service on the vendors
behalf and an item had been damaged in transport, Upcite will raise an
insurance claim with the relevant courier service on behalf of the vendor. Once
a decision has been made and the claim has been resolved, any applicable
refunds will be processed. In this scenario, neither Upcite or it’s vendors
cannot be held liable for item damage or loss sustained through third party
transport.
In nearly all scenarios, such disputes can be resolved by communicating
with the vendor directly.
Cancellations
We highly encourage consumers to carefully inspect product details and to reach out to the seller directly within product listings to clarify any discrepancies. If a customer no longer wishes to
proceed with an order and simply changes their mind before the dispatch of goods, they can contact upcite@outlook.com and request a full refund. The costs of delivery would be non-refundable if the item had been despatched. Made-to-order or custom requested items are non-refundable. In all cases, if there is any doubt please reach out to the vendor to clarify details before purchasing goods.
Please note that all items available on Upcite are preowned, therefore it is likely that everyday wear and tear marks will be visible. This is not a valid refund request. Once the item is returned in
it’s original condition and is confirmed by the seller, the seller will provide a refund to the customer.
In the case of any discrepancies, please reach out to the vendor to clarify details before purchasing to help prevent potential disappointment for all parties. Our Terms and conditions were designed to protect both consumers and sellers whilst using our platform. For further information, you can read our terms and conditions and privacy policy here.